Shipping Policy

At LuxMercury, we strive to provide a seamless and efficient shopping experience. Below is an overview of our shipping policies, including timelines, shipping methods, and applicable terms.

Shipping Locations

We offer worldwide shipping, allowing customers from various regions to shop with confidence. Please note that shipping availability may vary based on location or restrictions.

Processing Time

  1. Order Processing: Orders are typically processed within 1-3 business days after payment confirmation. Processing may take longer during holidays or promotional periods.
  2. Authentication Assurance: To ensure the authenticity of all our items, each product undergoes a thorough inspection before shipping, which may extend processing times slightly.

Shipping Methods & Delivery Times

We partner with reliable carriers to ensure safe and timely delivery of your order. Estimated delivery times are as follows:

  1. Domestic Shipping (United States):
    • Standard Shipping: 3-7 business days
    • Express Shipping: 1-3 business days
  2. International Shipping:
    • Standard Shipping: 7-14 business days
    • Express Shipping: 3-7 business days

Note: Delivery times may vary depending on the destination country and customs clearance processes.

Shipping Fees

  1. Shipping costs are calculated at checkout based on the destination, weight, and size of the package.
  2. Free shipping may be available for orders exceeding a specific value (as indicated on our website).
  3. International orders may incur additional taxes, customs duties, or brokerage fees, which are the responsibility of the buyer.

Order Tracking

  1. Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package’s progress.
  2. Please allow up to 24-48 hours for the tracking information to be updated by the carrier.

Shipping Address

  1. Customers are responsible for providing accurate and complete shipping information during checkout.
  2. LuxMercury is not liable for orders delivered to incorrect or incomplete addresses provided by the customer.
  3. If you realize an error in your shipping address, please contact us immediately at usamercuryluxury@gmail.com. We will do our best to assist, but changes may not be possible if the order has already been dispatched.

Lost, Stolen, or Damaged Packages

  1. Lost or Stolen Packages: LuxMercury is not liable for lost or stolen packages that are marked as "delivered" by the carrier. Please contact the carrier directly to file a claim.
  2. Damaged Packages: If your package arrives damaged, please contact us within 48 hours of delivery at usamercuryluxury@gmail.com with photos of the damage and packaging. We will work with the carrier to resolve the issue.

Customs & Duties (International Orders)

For international shipments, customs duties, taxes, and fees may apply based on your country’s regulations. These charges are the responsibility of the buyer and are not included in the item price or shipping cost. Please contact your local customs office for more information.

Delayed Delivery

While we aim for prompt delivery, unforeseen circumstances such as weather, customs delays, or carrier issues may affect the timeline. LuxMercury is not responsible for delays caused by third-party carriers.

Contact Us

If you have any questions or concerns about shipping, please reach out to us at:

Email: usamercuryluxury@gmail.com
Business Hours: 24/7

Thank you for choosing LuxMercury. We are committed to delivering your luxury purchases securely and efficiently!